Return Policy
Your satisfaction is our priority - learn about our return process
30-Day Satisfaction Guarantee
We stand behind our products with a comprehensive return policy designed to ensure your complete satisfaction while maintaining the highest hygiene standards.
Return Eligibility
Returnable Items
- Unopened products in original packaging
- Items with original seals intact
- Accessories and non-intimate items
- Defective products (opened or unopened)
- Books, DVDs, and educational materials
Non-Returnable Items
- Opened intimate products (hygiene reasons)
- Personalized or custom items
- Intimate apparel (lingerie, costumes)
- Products damaged by misuse
- Items without original packaging
Return Timeframe
30 Days
Standard return window from delivery date
1 Year
Manufacturer warranty on defective items
60 Days
Extended return window for gift purchases
How to Return an Item
Contact Customer Service
Email us at returns@intimatestore.com or call 1-800-RETURNS to initiate your return request.
Please have your order number and reason for return ready.
Receive Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions within 24 hours.
Returns without RMA numbers cannot be processed.
Package Your Return
Securely package the item in its original packaging with all accessories, manuals, and the RMA number clearly marked.
Use a trackable shipping method for your protection.
Track Your Return
Ship to the address provided with your RMA. We'll send email updates once we receive and process your return.
Processing typically takes 3-5 business days after receipt.
Refund Information
Refund Methods
- Original payment method (credit/debit cards)
- Store credit for faster processing
- PayPal refund (if original payment method)
Processing Times
- Store Credit:1-2 business days
- Credit/Debit Cards:3-7 business days
- PayPal:2-5 business days
Exchange Policy
Direct Exchanges Available
For size exchanges or color preferences on eligible items, we offer direct exchanges to speed up the process.
- Same product, different size or color
- No additional shipping costs for exchanges
- Faster processing than return and repurchase
Return Shipping
Free Return Shipping
- Defective or damaged items
- Wrong item sent by us
- Orders over $75
Customer Pays Shipping
- Change of mind returns
- Orders under $75
- Size/color exchanges
International Returns
Special Considerations
- Customer responsible for return shipping costs
- May be subject to customs duties and taxes
- Use trackable shipping method
- Extended processing time (7-14 business days)
Need Help with Returns?
Email Support
returns@intimatestore.com
Response within 24 hours
Phone Support
1-800-RETURNS
Mon-Fri: 9AM-7PM EST
Live Chat
Instant assistance
Mon-Fri: 9AM-9PM EST